From the workshop
to your hands.
What happens between “order placed” and “case opens”. Six stages, the typical durations at each, and the signals you'll receive along the way. The Workshop-Verified file moves with the instrument.
Six stages,
one file.
Confirmed
Order signed, payment received, file opened. Specialist assigned.
At workshop
Workshop receives the build slot or pulls from existing stock. Build clock starts for workshop-built configurations.
Verified
Six-step Workshop-Verified inspection completes. Build photo captured; serial logged; specialist sign-off.
Shipped
Climate-protected packaging, insured to declared value, customs documentation prepared. Tracking link sent.
In transit
International tracked freight to your address. Real-time tracking; customs clearance handled.
Delivered
30-day inspection window opens on receipt. Specialist follows up within 7 days to check condition.
Reading the signals.
Out within 1–3 business days
Reeds, accessories, sheet music, and stocked instruments leave our hold within 1–3 business days of order. Track-and-trace email goes out the day of shipment. International shipping takes 3–10 business days depending on destination.
4–14 weeks, by maker
Workshop-built instruments — Marigaux oboes, Lechner trumpets, RZ clarinets, Thore contrabassoons, custom configurations — take 4–14 weeks depending on the maker, the model, and the season. Confirmed timeline before PO.
By specialist, end-to-end
Concierge orders ($10k+) follow a custom timeline agreed at quote signature, with specialist follow-up at every stage. Vintage and one-of-one pieces are quoted individually with full provenance research.
Wondering where your order is?
Order confirmation and tracking links are sent to the email address on file. If you've lost the email or have a question, the fastest route is replying to the original confirmation or contacting customer service directly.
Customer service →