Customer Service
We're Here to Help
Real people. Real musicians. Whether you have a question about an order, need guidance choosing an instrument, or want expert advice — we're ready.
Get in Touch
Choose How to Reach Us
For general inquiries, order questions, and product guidance.
info@themusiciansclub.netWe respond within 24 hours
Phone
Speak directly with our team for urgent matters or complex orders.
+1 (917) 749-1587Monday – Friday, 9am – 6pm EST
Private Concierge
For rare instruments, high-value acquisitions, or confidential inquiries.
Submit a Private InquiryBy appointment
Common Questions
Quick Answers
How do I track my order?
Once your order ships, you'll receive an email with a tracking number and link. You can also log into your account and view order status under "My Orders." If you haven't received tracking within 3 business days, email us and we'll investigate immediately.
What is your return policy?
We offer hassle-free returns on most items. If you're not completely satisfied, contact us within the return window and we'll arrange a return or exchange. Some items (custom orders, special-order instruments) may have different terms. See our full Return Policy for details.
Do you ship internationally?
Yes. We ship to over 50 countries worldwide. International orders may be subject to customs duties and import taxes, which are the responsibility of the buyer. We use trusted carriers with full tracking on all shipments. See our Shipping Policy for rates and timelines.
Do you offer financing?
Yes. Professional instruments are significant investments, and we want to make them accessible. We offer financing and payment plan options on qualifying purchases. Learn about Financing.
Do you price match?
Absolutely. If you find the same product at a lower price from an authorized dealer, let us know. We'll match it — and often beat it. See our Price Match Guarantee.
How does The Exchange work?
The Exchange is our peer-to-peer marketplace where musicians buy and sell gear directly. Every listing is reviewed, buyers are protected, and sellers are supported. Learn how The Exchange works.
Our Commitment
Service Standards
Email Response
Every email answered within one business day
Price Match
We match authorized dealer pricing, guaranteed
Secure Shipping
Tracked shipments to 50+ countries worldwide
Expert Advice
Real musicians helping real musicians — always
Still Have Questions?
We're here for you. Reach out anytime and a real member of our team will get back to you — not a bot, not a template.
Email Us Now