PrivacyPolicy
Last Updated: December 2024
The Musicians Club is operated by Brass Club LLC and provides an online marketplace at themusiciansclub.net. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you access the Site or use any of our services.
Who We Are / Contact
Controller: Brass Club LLC (operating as The Musicians Club)
Address: 1309 Coffeen Ave STE 1200, Sheridan, WY 82801, USA
Email: info@themusiciansclub.net
Phone: +1 (917) 749-1587
The Marketplace Model (Important Notice)
The Musicians Club is a marketplace. Many products are sold and fulfilled by independent third parties ("Vendors") and, where available, by peer-to-peer sellers ("P2P Sellers"). To process and fulfill your order, we may share certain information (such as your name, shipping address, and order details) with the Vendor or P2P Seller fulfilling your order and with carriers and service providers.
Vendors and P2P Sellers may have their own privacy practices. While we require marketplace partners to use customer data only for order fulfillment and support, we are not responsible for independent practices outside the Services.
Information We Collect
A) Information You Provide Directly
We collect information you submit when you create an account, place an order, contact us, subscribe to newsletters, or apply to become a vendor. This may include:
- Identifiers: name, email address, phone number
- Account data: login credentials, preferences, saved addresses
- Transaction data: items purchased, order history, cart contents, returns, communications
- Shipping/billing data: shipping address, billing address
- Support data: messages, recordings (where permitted), attachments, photos/videos for claims
- Payment data: we and our processors may receive limited payment metadata; we do not store full card numbers on our servers
B) Information Collected Automatically
When you use the Site, we may collect:
- IP address and approximate location (city/country level)
- Device type, browser type, operating system
- Referring/exit pages, clickstream data, session activity
- Timestamps, error logs, performance metrics
- Identifiers associated with cookies and similar technologies
C) Information from Third Parties
We may receive information from Shopify and payment processors, shipping carriers, marketing/analytics partners, and vendors.
How We Use Information
A) Provide and Operate the Services
Create and manage accounts, process orders, payments, shipping, returns, and support requests, communicate about orders and service updates.
B) Marketplace Fulfillment
Transmit order details to Vendors/P2P Sellers for fulfillment, coordinate shipping, delivery issues, replacements, repairs, and warranty support.
C) Security, Fraud Prevention, and Compliance
Detect, prevent, and investigate fraud, chargebacks, and suspicious activity. Enforce our Terms of Service and policies. Comply with legal obligations.
D) Improve the Services
Analyze performance and usage, troubleshoot errors, develop new features, conduct internal research and analytics.
E) Marketing and Advertising
Send newsletters, promotions, and announcements. Deliver and measure advertising. You may opt out of marketing at any time.
How We Share Information
We do not "sell" personal information for money in the traditional sense. We may share information as follows:
- Vendors and P2P Sellers: Name, shipping address, phone number, order contents for fulfillment
- Service providers: Shopify, payment processors, shipping carriers, analytics providers
- Advertising partners: If advertising cookies are enabled, we may share identifiers for ad measurement
- Legal/protection: When required by law, to enforce policies, or protect rights and safety
- Business transfers: In connection with mergers, acquisitions, or sale of assets
International Transfers
We are based in the United States and may process and store information in the U.S. and other countries where our providers operate. If you use the Services from outside the U.S., you understand your information may be transferred internationally and processed under laws that may differ from your local laws.
Where required for EEA/UK users, we rely on appropriate transfer safeguards (such as contractual protections).
Data Retention
We retain personal information as long as reasonably necessary for:
- Fulfilling transactions and providing customer support
- Maintaining business records and audit trails
- Preventing fraud and enforcing our Terms/Policies
- Complying with tax, accounting, and legal obligations
- Resolving disputes and claims
We may retain certain data even after account closure as permitted by law.
Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no system is perfectly secure and we cannot guarantee absolute security. You are responsible for safeguarding your account credentials and using a strong password.
Cookies, Tracking, and "Do Not Track"
We use cookies and similar technologies for:
- Essential functions: authentication, cart, checkout, security
- Analytics: performance measurement and improvement
- Functional features: preferences, localization
- Advertising (if enabled): ad measurement and interest-based advertising
You can control cookies through browser settings. Blocking cookies may reduce functionality.
Do Not Track: The Site may not respond to browser "Do Not Track" signals.
Your Rights and Choices
A) Marketing Opt-Out
You can opt out of promotional emails using the unsubscribe link. You will still receive transactional communications.
B) Account and Data Requests
Depending on your location, you may request access to certain personal information, correction of inaccurate information, deletion of certain information, portability, or opt-out of targeted advertising.
C) U.S. State Privacy Rights (Including California)
If you are a resident of certain U.S. states, you may have the right to know categories of personal information collected, request deletion, correct inaccurate information, opt out of targeted advertising, and not be discriminated against for exercising privacy rights.
California: We do not sell personal information for money. We may "share" certain data for targeted advertising if advertising cookies are enabled.
D) EEA/UK (GDPR / UK GDPR)
If you are in the EEA/UK, you may have rights to access, correction, deletion, restriction, objection, portability, and withdrawal of consent where applicable, and to lodge a complaint with your authority.
Children's Privacy
The Services are not intended for children under 13 and we do not knowingly collect personal information from children. If we learn we collected such data, we will take steps to delete it.
Automated Processing and Fraud Tools
We and our providers may use automated systems for payment processing, fraud detection, and security monitoring. Where required by law, you may request human review of certain decisions by contacting us.
Third-Party Links
The Site may contain links to third-party websites. We are not responsible for the privacy practices of third parties. Review their policies before submitting information.
Changes to This Policy
We may update this Privacy Policy at any time by posting a revised version on the Site. The "Last Updated" date indicates the latest revision. Your continued use of the Services after changes constitutes acceptance.