How We Process Your Order
At The Musicians Club, we work closely with expert builders to ensure you receive high-quality products directly from the source. Here’s what happens once you place your order:
1. Order Confirmation
As soon as your order is placed, you’ll receive an email from us confirming the details, including the items you’ve purchased and the shipping information. If you need to make any changes, please contact us as soon as possible!
2. Processing Your Order
We’ll review your order and forward the details to the builder. The builder will start preparing your item, whether that’s manufacturing, assembling, or simply packaging it up for shipment.
3. Shipping Information
Once your product is ready, it will be shipped directly from the builder to your address. You’ll receive a shipping confirmation email with tracking information so you can follow your package’s journey.
4. Receiving Your Order
Your order will arrive directly from the builder, securely packaged. If you have any concerns or questions about the delivery, our customer service team is here to help!
5. Support After Delivery
If there are any issues with your order (such as a defect, or if you need to make a return), just let us know. We’ll work with the builder to resolve any problems and ensure you're satisfied.
Made-to-Order Items
Certain products in our store are custom-made to order. These items are carefully crafted based on your specifications, which may result in longer processing and shipping times. Please keep the following in mind:
Processing Time
• Custom-made products require additional time to create, and production timelines may vary. Please allow an additional a few weeks for these items to be made before they are shipped.
Extended Shipping Times
• Shipping times for made-to-order products may be longer than standard items. We appreciate your patience while we ensure that your product is crafted to perfection.
No Refunds on Made-to-Order Items
• As these products are custom-made, we do not offer refunds or returns unless the item is damaged or defective upon arrival. Please refer to our Returns & Refunds section for more information.